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Booking Conditions

We strive to make our policies and conditions clear, fair and concise. Please read the following clauses carefully before placing a booking with us:

1. CONTRACT

All bookings you make on this website are made between you (referred as “customer, passenger, client”) and Inca Frontiers (referred as “we, us” in this contract). By booking a ‘service’ with us, you are considered to have agreed to these Booking Conditions which are legally binding by law and your booking will be accepted by us on this basis.

2. PRICING STRUCTURE

All prices published on our website are final. You have two different options regarding the pricing of our services. You will see our prices listed according to the number of persons in your party. Just locate the price that matches the number of persons in your group and this price is always per person. When you are ready to book, simply pay the corresponding amount and your booking will be confirmed. Generally, the higher the number of participants in a group, the lower the price for each individual, for which reason we also provide the following options to help you:

  • Option a) simply proceed to pay the price published according to the size of your party. This gives you the flexibility of choosing your own date and guaranteeing your departure immediately. Your departure is guaranteed upon receipt of the applicable deposit and balance.
  • Option b) join an existing group or attempt to form a new one (this works best if you need to reduce your spending as much as possible and have time flexibility). The final price you will pay will be adjusted according to the final size of the whole party and you will be able to choose whether to go ahead with booking or not. Note that this is the least flexible option since you may have to consider changing your available dates in order to be able to join other people on a given date and departure is dependent upon the confirmation of all participants.

3. DEPOSIT PAYMENT FOR MULTI-DAY TRIPS AND/OR OTHER SERVICES REQUIRING A DEPOSIT

You are required to pay a minimum, non-refundable, fixed deposit per person for our multi-day tours or other services in order for your booking to be confirmed. The amount of this deposit varies according to the type of service but you are informed of this amount at all times. By agreeing to pay the required deposit, you and Inca Frontiers agree to the following:

  • You agree that by paying the deposit, you are confirming your participation in the tour, trip, activity and/or service and that all deposits made will be non-refundable under any circumstances (see our Cancellations and Refunds policy).
  • We agree that by receiving deposit payment from you, we are obliged to fulfill the tour, activity or service that you paid the deposit for, upon receipt of the applicable balance, unless the tour, activity or service is cancelled either by you or us according to our Cancellations and Refunds policy.

Please note that if you are joining a group on a shared-basis, payment of a deposit does not automatically guarantee your participation in the tour until the rest of participants have completed payment. In the case of private groups, your deposit payment does guarantee your departure immediately unless it is not possible for us to run the trip for reasons outside of our control in which case our Cancellations & Refunds policy will apply (also see clause 10 below).


4. BALANCE

The balance must be paid before departure in CASH either in United States Dollars (USD) or Soles (PEN) at any of our offices in Peru or Bolivia at least 10 days before departure. For your convenience, you may also pay your balance online up to 10 days before departure by credit card or PayPal. Please note that it is advisable that you pay the full amount at the time of booking as we will waive all transactions fees (you will not pay anything extra) but a fee of 3.9% will be applicable to the balance if you choose to pay it separately (a second online transaction).

5. FIXED-DATE DEPARTURES

Some of our trips have a set departure date/price that is provided by us based on factors that make it necessary to do so for the convenience of our customers (e.g. season, weather, demand, etc.). These dates generally cannot be modified.

These trips can only depart as long as the minimum number of participants has been reached or if the client is willing to pay the corresponding amount according to the size of his/her party.

In the unlikely event that you have booked for a fixed date and we were not able to reach the minimum number of customers necessary and it weren’t possible to run the trip/service, we will offer you an alternative date or a prompt refund if applicable.

6. FLEXIBLE-DATE DEPARTURES

Some trips have a flexible departure date. The departure date may be requested by our customers or suggested by us, but the actual departure could take place on any given date (except on selected national holidays which we will advise).

Dates are most flexible when requested on a private-basis by our customers (e.g. customer selects his/her date of choice). However, customers must be aware and willing to pay the respective price according to the size of their party which will be higher if the number of participants is lower.

Dates are least flexible when forming groups of unrelated people in order to make up a group and make a departure/price viable. Customers might need to change their preferred dates if able, in order to join a larger group for the departure to become viable.

7. SHARED AND PRIVATE TOURS

Most tours offered by Inca Frontiers are on a shared-basis by default unless the opposite has been requested and confirmed. By booking a tour with us, you agree to share vehicles, boats, guides, restaurants, accommodation and other facilities with other customers and local people if applicable. If you book any one of our trips the date will remain open for other people to join by default unless you request the opposite. Note that we do not and will never discriminate against personalities, nationalities, religion, sexual orientation, etc. of other participants. If you choose to join a group, you do so by free will and we will naturally ensure at all times that a respectful and responsible relationship exists among all participants to the best of our ability. If you don’t want to share the trip with other people, just request a private trip.

8. FULL PAYMENT FOR DAY TRIPS AND OTHER SHORT SERVICES

For some of our tours and/or services, full payment is required at the time of booking. This is the case for most day trips and premium-service (Plus) packages. Upon receipt of total required payment, the tour and/or service has a status of CONFIRMED and you agree to the following:

  • You agree that by making full payment, you are confirming your participation in the tour, activity or service required and such payment is non-refundable
  • We agree that upon receipt of payment in full, we are obliged to fulfill the trip/service in a timely manner, unless we have to cancel for a valid reason in which case the service is considered “CANCELLED BY US” and a refund or credit will be applied according to our Cancellations and Refunds policy

9. SOLO TRAVELLERS

Solo travelers are welcome to book all of our tours or request tailor-made services. Solo travelers must be aware that most tours require a minimum number of customers booked in order to depart but they can also depart with a minimum of one person provided the person is willing to pay the respective price for one passenger.

Alternatively, solo travelers should try to encourage other people to join him/her given that prices are lower the more people in the group. We attempt to form groups in order to allow solo travelers to join an existing group or form a new one in order to make his/her payment lower but we cannot always guarantee this.

10. CANCELLATIONS BY INCA FRONTIERS

We may cancel a tour or service at any time prior to departure. A cancellation at any time prior to departure is possible if, due to social and political instability, terrorism, natural disasters, or other events beyond our control, it is not possible for us to operate the planned tour or service. If we cancel a tour and/or service, you can transfer the amount paid to a different departure date or may be able to receive a partial refund according to our Cancellations and Refunds policy subject to the discretion of Inca Frontiers.

In circumstances where the cancellation is due to events outside our reasonable control, there will be no refunds with a few exceptions in which refunds will be less any unrecoverable costs (see Cancellations and Refunds policy) if any. Inca Frontiers is not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.

11. CANCELLATION BY THE CUSTOMER

If you cancel some of or your entire tour and/or service, your forfeit any payments made. Please see our Cancellations and Refunds policy for details.

12. BOOKING AMENDMENTS

If you would like to switch from one tour to another or transfer your booking to a third party you must notify us at least 15 days prior to the proposed departure date but we cannot guarantee availability nor that we will able to honor your request (amendments are not possible for bookings made less than 15 days). There will be no switching or transfer fees so long as there is no change in the type of service or departure date or there is availability on a different date or group.

Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip.

13. COMPLAINTS

Should you have any complaint about any tour or service provided by us, you must notify us upon completion of the tour, trip or service. Address your complaints or claims to info@incafrontiers.com

14. SMALL GROUPS & MINIMUM REQUIREMENTS

Most of our tours are guaranteed to depart once they have one fully-paid traveller unless minimum group size is specifically stated on the tour or service page/email. On our day trips and PRIVATE trips where full payment is required, tours are guaranteed to depart even with only one paid traveller. In cases where you may have made a deposit and we were not able to fill a tour with the minimum number of people, we reserve the right to cancel the tour at our own discretion and you will be communicated in due time, as well as receive a full refund of your deposit, although we will do our best to depart regardless, where feasible.

15. ACCEPTANCE OF BOOKING AND CONFIRMATIONS

Once we accept your booking you will be issued a confirmation invoice via email. A contract will exist between us from the date we issue this confirmation invoice. Please refer to your confirmation email for details regarding final payments (balance, etc.)


16. NO-SHOW

If you fail to show at the agreed place for a pre-booked tour or service, there will be no refund of any deposit or payment that you might have made. See our Cancellations and Refunds policy for more details.

17. PAYMENTS AND CREDIT CARDS

All credit card payments are processed by PayPal. All major credit cards and certain debit cards are accepted. There are no additional fees to the prices we publish when you make a full payment (we waive all transaction fees) but there may be an additional fee when you decide to pay a deposit and balance separately. You do not need an account with PayPal in order to pay with your credit card, but you may be required to sign up for a new account depending on the country from where the booking is made. All payments are processed using their system and therefore, outside our servers, therefore your payment information is not visible to us at any time; therefore, we do not store your credit or debit card information as we never have access to it.

18. YOUR PERSONAL INFORMATION

In order for us to confirm your tour or service you must provide all requested details at the time of booking. Necessary details may include all or some of the following: full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without provision of these details. We will not sell, reveal or make wrong use of your personal information according to our Privacy Policy.

19. INCLUSIONS

All our tours and services include what is specifically stated on the product/service page, which typically is:

  • The services of a tour guide or group leader in our multi-day trips according to the package of your choice
  • All accommodation as listed in the What’s included section of the tour page
  • All transport as listed in the What’s included section of the tour page
  • Meals as listed in the What’s included section of the tour page

Please read the inclusions section on every tour description page carefully. Anything not mentioned in this section is by default, not included and is your responsibility to get acquainted with these items.

20. EXCLUSIONS

Anything not listed in the What’s included section of the tour/service page is deemed to be under your responsibility including:

  • Airport transfers, taxes and excess baggage charges unless otherwise specified
  • Meals other than those specified in the What’s included section of the tour page
  • Regular and alcoholic beverages other than those specified in the What’s included section of the tour page
  • Travel insurance
  • Personal expenses and extra services or tours

21. TRAVEL INSURANCE

Travel insurance is compulsory for all travelers taking a tour, trip and/or service with Inca Frontiers. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation. We will not ask to see proof of your insurance for our day trips and day tours, although you are/will be notified that you must have insurance. For multi-day trips you must provide proof of your travel insurance prior to commencing the tour; you will not be able to join the trip without it.

22. ACCEPTANCE OF RISK

You acknowledge that the nature of our tours and services is adventurous and participation involves a degree of personal risk. You will be visiting places and taking part in activities where the physical and psychological challenges may be greater than those you may be used to on a regular basis.

It is your own responsibility to acquaint yourself with the social, language and political issues of our country and you acknowledge that your decision to take our tours and/or services is made taking into consideration this information and you accept that you are aware of the personal risks involving participation in these activities. By placing a booking with us, you explicitly agree to our Waiver Release of Responsibility which is legally binding.

23. CHANGES AND FLEXIBILITY

You acknowledge that the nature of our tours and/or services requires considerable flexibility and you should allow for alternatives. It is understood that the itinerary provided for each tour and that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events within or outside our control. Any changes will be notified in a prompt manner to you and will be done for the benefit of all the participants.

24. APPLICABLE LAW

These Booking Conditions, Cancellations and Refunds policy as well as our Privacy Policy are governed by the laws and policies of PERU and any legal disputes or claims are governed by the laws of this country.