Privacy Policy
Last Updated: [October 31, 2025]
1. Who We Are
Inca Frontiers (“Inca Frontiers,” “we,” “us,” or “our”) operates the website located at https://www.incafrontiers.com (the “Service”).
This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our Service — including when you contact us to request information about a trip, quote, or tour.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
2. Information We Collect
We collect information in three main categories:
a) Information you provide directly (“Personal Data”)
When you contact us, request an itinerary or quote, submit a form, or otherwise interact with us, we may ask for:
- First and last name
- Email address
- Phone number / WhatsApp number
- Country, city, or mailing address
- Travel preferences (for example: desired dates, group size, interests, special requirements)
- Any other information you choose to share in a message
We use this information to reply to you, prepare proposals, personalize travel recommendations, and provide customer support.
b) Usage Data (automatic technical data)
When you browse our Service, we may automatically collect certain information such as:
- IP address
- Browser type and version
- Device type
- Pages you visit on the Service
- Referring/exit pages
- Date and time of your visit
- Time spent on pages and other diagnostic data
We use this to understand how visitors use the site, improve performance, and detect security issues.
c) Cookies and similar technologies
We use cookies, pixels, and similar tracking technologies to help run the site and understand activity on it.
Cookies are small files stored on your device. Some cookies are essential (for example, to allow forms to work or to keep basic preferences). Other cookies are used for analytics and (if enabled) marketing/advertising.
You can control cookies through your browser settings, and — where required by law — through the cookie banner or preferences tool on our site. If you block or reject certain cookies, some features of the Service may not function properly.
3. How We Use Your Information
We use the data we collect for purposes including:
- Providing our services
To respond to inquiries, build custom itineraries, send quotes, manage bookings or pre-booking conversations, and communicate with you. - Customer support
To answer questions, handle changes, and assist you before and during travel planning. - Service improvements and analytics
To analyze how visitors use our Service so we can improve layout, content, and usability. - Security and fraud prevention
To monitor for, detect, prevent, and address technical issues, spam, abuse, or fraudulent activity. - Legal compliance
To comply with applicable laws, legal requests, and regulatory obligations. - (Optional) Marketing communications
If you explicitly opt in, we may send you travel tips, destination updates, or special offers. You can unsubscribe at any time by following the instructions in the message or by contacting us.
We do not sell your Personal Data.
4. Legal Basis for Processing (EEA/UK Visitors)
If you are located in the European Economic Area (EEA) or the United Kingdom, we only process your Personal Data when we have a valid legal basis under applicable law. These include:
- Consent:
For example, when you agree to receive marketing emails or allow non-essential cookies. - Contract or steps prior to entering a contract:
For example, when you request an itinerary or quote and we use your information to prepare and send it. - Legitimate interests:
For example, to improve our Service, prevent fraud, and communicate with you about your inquiry, provided those interests are not overridden by your data protection rights. - Legal obligation:
When we are required to keep certain records or respond to lawful requests.
5. Sharing Your Information with Service Providers
We may share your Personal Data with carefully selected third parties (“Service Providers”) who help us operate our business and deliver the Service. Examples include:
- Website hosting and security providers
- Customer communication tools (email, messaging platforms)
- Analytics providers
- Payment / booking platforms (if applicable at the time of booking)
These Service Providers are only allowed to use your data to perform services on our behalf and are required to protect it.
Analytics (e.g. Google Analytics)
We may use analytics services to understand how visitors use our website. These tools may collect information such as pages visited, browser type, IP address (which may be shortened or anonymized in some regions), and time spent on pages.
Some analytics tools may use cookies and may also combine data across websites they service. You can typically opt out of Google Analytics data collection for your browser by installing Google’s official opt-out add-on.
6. International Data Transfers
We are based in Peru, and some of our Service Providers may be located in other countries. This means your information may be transferred to — and stored or processed in — a country that may have different data protection laws than your home country.
When we transfer Personal Data internationally, we take steps we believe are reasonably necessary to ensure your information is handled securely and in accordance with this Privacy Policy.
By providing us information, you understand that your data may be transferred to and processed in Peru and other countries where we or our providers operate.
7. Data Retention
We keep Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- replying to your inquiry,
- preparing or managing a potential trip,
- complying with legal, accounting, or reporting obligations,
- resolving disputes.
If you request that we delete your Personal Data, we will review and honor that request unless we are required to keep certain information for legal or legitimate business reasons.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the Personal Data we hold about you
- Correct or update inaccurate Personal Data
- Request deletion of your Personal Data
- Object to or restrict certain forms of processing (including direct marketing)
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format, where applicable
We do not “sell” Personal Data as that term is defined in certain privacy laws.
To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before responding.
If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data lawfully.
9. Security of Your Information
We use commercially reasonable technical and organizational measures to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
If you believe your interaction with us is no longer secure, please contact us immediately.
10. Children’s Privacy
Our Service is not directed to anyone under the age of 18, and we do not knowingly collect Personal Data from anyone under 18.
If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us. If we learn that we collected Personal Data from someone under 18 without verified parental consent, we will take reasonable steps to delete that information.
11. Links to Other Websites
Our Service may contain links to websites or services that we do not control. If you click a third-party link, you will be taken to that third party’s site.
We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will take additional steps to inform you where legally required.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or about your Personal Data, you can contact us at:
By email: [email protected]
